Privacy Policy
Privacy Policy
At L'Art des Boucles , we take the protection of your data seriously. This policy explains what data we collect, for what purposes, and your rights.
What we collect
- Account and order information (name, email, address, phone).
- Payment data (processed securely by our service providers) .
- Preferences, purchase history and customer service interactions.
- Cookies and site usage data (analysis, performance).
For what
- Process your orders and provide the service.
- Customer service and fraud prevention.
- Site improvement and anonymized statistics.
- Marketing (if you have consented) and newsletters.
1) Responsible & contact
The Art of Curls — Switzerland.
Privacy contact: sav@artdesboucles.ch
2) Data processed
- Identity & contact : name, first name, postal address, email, telephone.
- Order & delivery : products, amounts, delivery address, tracking.
- Payment : Payments are processed by providers (e.g., Shopify Payments, cards, TWINT). We do not store your card numbers.
- Support : messages, attachments required for processing.
- Navigation : cookies, page views, device, IP, for security and performance.
- Marketing : newsletter subscription, preferences (if consented).
3) Purposes & legal bases
- Execution of the contract : order taking, payment, delivery, customer service.
- Legitimate interest : site improvement, fraud prevention, aggregated statistics.
- Legal obligations : accounting, anti-fraud, tax conservation.
- Consent : newsletter, marketing/retargeting cookies.
4) Cookies & trackers
We use cookies necessary for the operation of the site and, depending on your choice, analysis and marketing cookies. You can manage your preferences at any time via the cookie banner or your browser settings.
Examples of cookies
- Techniques (essential for navigation and the shopping cart).
- Audience measurement (traffic, page performance).
- Marketing (campaigns, preferences if consented).
5) Recipients & subcontractors
We only share data with necessary service providers: e-commerce platforms, payment, logistics, email, analytics, and support. These service providers process data on our behalf and according to our instructions.
6) International transfers
Your data may be hosted or processed outside Switzerland/EU. In this case, we ensure that appropriate safeguards are in place (e.g. standard contractual clauses) to ensure an adequate level of protection.
7) Retention periods
- Order data: legal duration (accounting) then secure archiving.
- Inactive customer account: deletion or anonymization after a reasonable period.
- Marketing (newsletter): until consent is withdrawn (unsubscribe possible at any time).
- Cookies: depending on their purpose (see cookie banner preferences).
8) Your rights
In accordance with applicable law (Switzerland/EU), you have the following rights: access , rectification , erasure , opposition (including to marketing), limitation , and portability where applicable.
To exercise your rights, contact us: sav@artdesboucles.ch . We may ask you for additional information to confirm your identity.
9) Security
We implement reasonable technical and organizational measures to protect your data (encryption in transit, restricted access, backups) and choose reputable service providers.
10) Marketing & newsletter
We only send marketing emails if you have consented to them, or as permitted for our existing customers. You can unsubscribe at any time via the unsubscribe link or by writing to us.
11) Modifications
We may update this policy to reflect legal or technical developments. The date of the last update is indicated below.
Contact us
Email: sav@artdesboucles.ch
Last updated: September 14, 2025