FAQ – Frequently Asked Questions about The Art of Curls
❓ FAQ — Your frequently asked questions
We help you understand everything easily 💕
📦 What are your delivery times?
Shipping from Switzerland. Estimated delivery times displayed at checkout. Tracking available when provided by the carrier.
🔁 Can I return a product?
Yes, if the product is new and unopened , within 30 days of receipt. See our Refund Policy .
❌ The item arrived damaged, what should I do?
Contact us within 7 days with photos of the package contents and shipping label. We offer replacement, credit note, or refund.
🌿 Do you offer personalized advice?
Yes! Get your free hair diagnosis for a routine tailored to your needs.
💳 What payment methods do you accept?
TWINT, Visa, Mastercard, Shop Pay, Apple Pay. Encrypted and secure payments.
🎟️ I forgot to use my promo code, can I add it after the order?
Discount codes must be applied at checkout. Once the order is confirmed, it is unfortunately no longer possible to add a code retroactively.
📩 How can I contact you?
By email: sav@artdesboucles.ch
Response within 24–48 business hours.
Didn't find your answer? Write to us, we're here to help ✨