Refund policy

Refund Policy

We want you to love your L’Art des Boucles products. If you need to make a return, the process below ensures a quick and smooth experience.

Eligibility

Request must be made within 30 days of receiving your order.
Items must be new, unopened, and in their original sealed packaging.
A Return Authorization (RMA) is required before sending anything back.

Refunds

After inspection, refunds are issued to the original payment method.
Estimated processing time: 5–10 business days after receipt of the return.
Initial shipping costs are non-refundable (except in cases of our error).

1) How to request a return

Please email sav@artdesboucles.ch and include:

Your order number
The items you wish to return
The reason for your return
Photos, if the item is defective or damaged

You will receive a response within 24–48 business hours with your Return Authorization (RMA) and the return address.

2) Eligibility conditions

Request must be made within 30 days of delivery.
Products must be new, unused, unopened, complete, and in their original sealed packaging.
Opened or used products are not eligible (for hygiene reasons).
Gift cards, sale items, or flash sale products are non-refundable. A store credit may be offered.
Bundles or sets must be returned in full.

3) Defective or damaged items

Report any issues within 7 days of delivery to sav@artdesboucles.ch with supporting photos.

Depending on the situation, we will offer a replacement, store credit, or refund.

4) Processing time & refunds

Refunds are issued to the original payment method after inspection.
Bank processing time: 5–10 business days after our confirmation.
Initial shipping fees are non-refundable (except in the event of our error).

5) International returns / customs

If your return passes through customs, please mark the parcel as

“Return of goods – no commercial value” and attach the original invoice.

Any customs duties or taxes incurred remain the responsibility of the customer.

FAQ

Can I return an opened product?

No, for hygiene reasons, only unopened items in their original packaging are eligible.

How can I get the return address?

You will receive it by email once your return has been approved (RMA provided).

Do you offer exchanges?

Exchanges are not available. Please return the item and place a new order.

What happens if my return arrives damaged?

If the returned product is damaged or incomplete, we may not be able to issue a refund.

Contact Us

📧 Email: sav@artdesboucles.ch

⏱️ Response time: 24–48 business hours

Important

L’Art des Boucles is based in Switzerland. Swiss law does not provide a mandatory right of return for online purchases. This policy defines the commercial conditions we voluntarily offer and does not affect your legal rights in the event of a defective product.

Last updated: September 14, 2025